Refund policy

Refunds and Replacements

The Som Sleep Guarantee We want you to get the best rest possible. If you aren’t completely satisfied with your first order of Som Sleep purchased directly from getsom.com, we’re here to help make it right.

First-Time Order Guarantee We offer a refund on your first order, limited to one use per customer. To qualify, please contact us within 30 days of purchase to request a return. Refunds cover the product cost only; original shipping, handling, and parcel protection fees are non-refundable. Customers are responsible for return shipping costs, and we do not offer direct exchanges at this time.

Products purchased through Amazon, retail stores, marketplaces, or other sellers are subject to the return policy of the original place of purchase.

Merchandise & Wearables All sales of wearable merchandise are final.

Damaged Orders If your order arrives damaged, please snap a clear photo and email orders@getsom.com within 7 days of delivery. Be sure to include your order number so we can review your replacement request promptly.

How to Start a Return To initiate a return, email orders@getsom.com with your name, order number, and reason for the request to receive a Return Merchandise Authorization (RMA) number.

Once your RMA is issued, your return must be received by us within 14 days. Please ship your return with tracking and provide the tracking number so we can verify receipt. Returns without an RMA number, or returns we are unable to verify as received, may not be eligible for a refund.

Once your return is received and verified, your eligible refund will be processed to the original payment method within 3–5 business days.