I put the wrong shipping address. Can I change it?
If your order hasn't shipped out yet, we're happy to change your shipping address to the correct one. We send a confirmation email as soon as you place an order, so please check your details carefully.
If your order has already shipped, we won’t be able to send you another parcel or make a refund. You will have to contact the carrier to reroute the shipment.
How can I cancel my order?
Please contact us immediately during normal business hours at firstname.lastname@example.org so we can cancel your order before it gets processed and shipped.
Can I cancel my order if it’s already been shipped?
Contact us immediately at email@example.com and we will contact the carrier to see if the shipment can be re-routed back to us. If we are able to re-route it back to our warehouse, then we will do so and refund your order upon receipt including a $10 charge incurred for re-routing, shipping, and handling.
If it cannot, then you will need to wait for it to arrive and then return it. Please note that we do not cover shipping fees to return the item back to our warehouse.
How does Som Sleep work?
Som helps support sleep*. It's that simple. It can be tough winding down at the end of the day, but we're here to help you get the rest you deserve. We recommend taking Som Sleep when you have a minimum of 7-8 hours to commit to sleeping.
In general, when should Som Sleep be consumed?
Drink 30 minutes before you're ready to go to bed. Best served chilled.
What does Som taste like? Is it carbonated?
Som has a unique berry flavor and it's non-carbonated so it goes down smoothly.
How often can I take Som?
Som is drug-free and non-habit forming. We specifically developed it to be safe for nightly use.
Do I need to refrigerate Som?
We prefer our Som chilled, but defer to your personal preference.
Do I have to drink the entire can?
Each 8.1 oz can of Som contains 1 serving. We recommend drinking the entire can for optimal results.
Is it okay to mix Som with alcohol and/or medication?
We do not recommend mixing Som with alcohol and/or medication. If you have any concerns about incorporating Som into your routine, consult with your doctor.
Does Som prevent hangovers?
We wish. Som is not intended to prevent hangovers. We do not recommend mixing Som with alcohol.
Will it make me groggy when I wake up?
While it's possible to wake up feeling slightly groggy, this has not been the case with many users. Customers have reported feeling rested and refreshed after waking.
What if I'm pregnant or nursing?
We do not recommend using Som while pregnant or nursing. Consult with your doctor to determine whether Som is a good fit for you.
Talk to me about ingredients. Where do you manufacture Som?
Som Sleep: Proprietary Blend: L-theanine, GABA, melatonin. Other Ingredients: water, cane sugar, erythritol, natural flavors, citric acid, magnesium citrate, stevia leaf extract, pyridoxine hydrochloride.
Som Sleep (Zero Sugar): Proprietary Blend: L-theanine, GABA, melatonin. Other Ingredients: water, erythritol, natural flavors, citric acid, magnesium citrate, monk fruit extract, stevia leaf extract, pyridoxine hydrochloride.
Som is manufactured in the United States.
What are the dietary supplement facts?
We always recommend referring to the can labels for all nutrition information.
Original: Calories 40, Total Carbohydrate 15g (Total Sugars 8g), Vitamin B6 2mg, Magnesium 40mg, Proprietary Blend 357mg (L-Theanine, GABA, Melatonin)
Sugar Free: Calories 10, Total Carbohydrate 8g (Total Sugars 0g, Erythritol 8g), Vitamin B6 2mg, Magnesium 40mg, Proprietary Blend 357mg (L-Theanine, GABA, Melatonin)
How much melatonin does each can contain?
Each can of Som contains 3 mg of Melatonin.
Is Som gluten free, dairy free, vegan, caffeine free, allergen free, and NSF Certified for Sport?
Yes. Som is also Non-GMO Project Verified, low calorie and free of soy, caffeine, preservatives and artificial colors and flavors.
Is Som Sleep keto-friendly?
Yes! Som Sleep Zero is keto-friendly. We designed it with a great tasting, sugar-free sweetener system that will not raise your blood sugar. Som Sleep Zero has 0 sugar and 0 net carbs. It’s also free from dextrose, maltodextrin, and other carbohydrate-rich fillers.
How does the Som subscription work?
The subscription is a convenient way to save on your Som needs. By selecting the monthly subscription option, you'll save 20% on each shipment. If you have enough product on hand, you can skip shipments. Sign up once and never worry about running out of Som again.
How do I cancel my subscription?
We hate to see you go, but you can cancel at any time by emailing firstname.lastname@example.org. You can also log into your account and click "Manage Subscription" to skip a shipment, or change the date of your next shipment.
What is My Account?
When purchasing from Som, you have the option to either create an account or check out as a guest. An account allows you to check your order status, review your order history and manage your customer profile. If you'd like to sign up for an account, click here.
How do I edit my shipping address or payment method?
Simply log into your account to make any necessary changes or email us at email@example.com.
Do I need an account to order products from Som Sleep?
No, you can always checkout on getsom.com as a guest.
What types of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and Google Pay. We do not accept cash, personal checks or money orders as payment.
Where do you ship?
Som currently ships to the 48 contiguous United States. If you'd like to #GetSom shipped to Hawaii, Alaska, or an APO/FPO address, you can place your order in our Amazon Store.
How much does shipping cost?
We have good news. Economy shipping is free for all regular orders! For trials, we charge $5 for shipping & handling. If you need your shipment a little bit sooner, we also offer standard shipping for $10 and priority shipping for a flat rate of $25.
How long does it take to get my order?
We get it. We're always eager to #GetSomSleep too. Once your order is placed, you’ll receive an email with tracking information as soon as your package is en route to you.
Economy Shipping (Free): 7 to 12 Days
Ground Shipping ($10): 3 to 5 Days
Priority Shipping ($25): 2 Business Days
What's your return/refund policy?
Due to safety policies, we do not accept returns or exchanges. In the unlikely event that your order arrives damaged, please contact firstname.lastname@example.org within 7 days of delivery for replacement. To make sure that you are satisfied with the product you receive, please inspect your package as soon as your it arrives. If you have encountered a quality issue with your product, please take a photo or take note of the numbers on the bottom of the can so we can find the lot number of product you have received. We will handle refunds on a case by case basis.